Privacy Policy
Last Updated: 01.01.2026
At ProCare Appliance LLC (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you provide when using our website, scheduling service, contacting us, or interacting with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Request appliance repair services
- Schedule an appointment
- Contact us by phone, email, or website form
- Request a quote or estimate
- Subscribe to communications
- Leave a review or feedback
- Participate in promotions or surveys
Information we may collect includes:
Personal Information
- Full name
- Phone number
- Email address
- Service address
- Billing address
- Company name (for commercial customers)
Appliance and Service Information
- Appliance type
- Appliance brand and model
- Description of service issue
- Service history
- Appointment details
Payment Information
When payments are processed electronically, payment information may be collected through secure third-party payment processors. We do not store complete credit card information on our servers.
Website Usage Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Website interaction data
How We Use Your Information
We use collected information to:
- Schedule and provide appliance repair services
- Respond to inquiries and service requests
- Communicate regarding appointments
- Process payments
- Improve customer service
- Improve website functionality
- Maintain business records
- Send appointment reminders
- Provide service updates
- Comply with legal obligations
- Prevent fraud and unauthorized activity
We may also use aggregated and non-identifiable information for business analysis and website improvements.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and improve website performance.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing effectiveness
- Enhance user experience
You can modify your browser settings to refuse cookies; however, some website features may not function properly.
Google Analytics and Third-Party Services
We may use third-party tools and analytics providers, including:
- Google Analytics
- Google Search Console
- Google Ads
- Call tracking services
- Website performance monitoring tools
These services may collect information regarding your interaction with our website.
For more information about Google’s privacy practices, please visit:
How We Share Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with:
Service Providers
Trusted third-party vendors who assist with:
- Payment processing
- Website hosting
- Scheduling systems
- Customer communication services
- Marketing and analytics
Legal Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights and property
- Prevent fraud
- Ensure customer and public safety
Business Transfers
In the event of a merger, acquisition, asset sale, or business restructuring, customer information may be transferred as part of the transaction.
SMS Communications Policy
By providing your phone number, you consent to receive text messages related to:
- Appointment confirmations
- Appointment reminders
- Service updates
- Technician arrival notifications
- Customer support communications
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency may vary depending on your service interactions.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you may receive a final confirmation message.
For assistance, reply:
HELP
or contact our office directly.
Email Communications
We may send emails regarding:
- Appointment confirmations
- Service updates
- Invoices and receipts
- Customer support responses
- Company announcements
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from:
- Unauthorized access
- Disclosure
- Misuse
- Alteration
- Loss
- Destruction
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Access to your information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Objection to certain uses
- Data portability where applicable
To exercise these rights, please contact us using the information provided below.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
Do Not Track Signals
Some web browsers offer “Do Not Track” settings. Because there is no universal standard for responding to these signals, our website may not respond to Do Not Track requests.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page along with the updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
ProCare Appliance LLC
Phone: (832) 942-8181
Email: info@procareappliance.com
Website: www.procareappliance.com