Terms & Conditions

Last Updated: 01.01.2026

Welcome to ProCare Appliance LLC. These Terms & Conditions (“Terms”) govern your use of our website and appliance repair services. By accessing our website, scheduling service, requesting an estimate, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

ProCare Appliance LLC provides residential and commercial appliance repair services. Throughout these Terms, “Company,” “we,” “our,” and “us” refer to ProCare Appliance LLC, while “you” and “your” refer to the customer, website visitor, or service recipient.

2. Acceptance of Terms

By accessing our website, submitting a service request, contacting our company, scheduling an appointment, or receiving repair services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms apply to all visitors, customers, users, and others who access or use our website and services.

3. Services Provided

ProCare Appliance LLC offers appliance diagnostic, maintenance, repair, installation assistance, and related services for residential and commercial customers.

Services may include but are not limited to:

Refrigerator repair
Freezer repair
Washer repair
Dryer repair
Dishwasher repair
Oven repair
Range repair
Cooktop repair
Microwave repair
Ice machine repair
Commercial appliance repair
Appliance diagnostics
Preventative maintenance

Service availability may vary by location, technician availability, and appliance type.

4. Scheduling and Appointments

Customers may request service appointments through our website, phone, email, or other approved communication methods.

While we strive to honor all scheduled appointments, appointment times are estimates and may be affected by:

Traffic conditions
Weather events
Emergency service calls
Parts availability
Unexpected repair complexities

We reserve the right to reschedule appointments when necessary.

5. Diagnostic Fees

A diagnostic or service call fee may apply to evaluate appliance issues.

The diagnostic fee covers:

Travel time
Inspection of the appliance
Identification of the problem
Repair recommendations

Diagnostic fees are generally non-refundable unless otherwise specified in writing.

6. Repair Estimates

After diagnosing an appliance, we may provide a repair estimate.

Repair estimates are based on:

Observed appliance condition
Known issues at the time of inspection
Parts availability
Labor requirements

Additional issues may be discovered during the repair process. If additional repairs are needed, we will attempt to obtain customer approval before proceeding whenever reasonably possible.

Estimates are not guarantees of final repair costs.

7. Parts and Materials

Replacement parts may be new, refurbished, aftermarket, or manufacturer-approved alternatives depending on availability and customer preference.

We are not responsible for:

Manufacturer backorders
Shipping delays
Product discontinuations
Third-party supplier delays

Parts availability may affect repair completion times.

8. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

Cash
Credit cards
Debit cards
Electronic payments
Other approved payment methods

Failure to make timely payment may result in additional collection efforts and applicable fees as permitted by law.

9. Customer Responsibilities

Customers agree to:

Provide accurate contact information
Ensure safe access to appliances
Remove personal belongings that may obstruct repairs
Secure pets during service visits
Disclose known appliance issues
Provide access to water, gas, and electrical connections when necessary

Failure to provide safe and reasonable access may result in service delays or cancellation.

10. Limited Warranty Disclaimer

ProCare Appliance LLC may provide warranties on certain repairs, labor, or replacement parts when specified in writing.

Warranty coverage may not apply to:

Misuse or abuse of the appliance
Improper installation
Power surges
Flooding or water damage
Fire damage
Pest infestation
Unauthorized repairs
Manufacturer defects outside our repair scope
Normal wear and tear

Warranty terms, if applicable, will be provided separately.

11. Limitation of Liability

To the fullest extent permitted by law, ProCare Appliance LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

Appliance failure
Service delays
Loss of food
Loss of business revenue
Property damage not directly caused by our negligence
Data loss
Business interruption
Missed appointments due to circumstances beyond our control

Our total liability shall not exceed the amount paid by the customer for the specific service provided.

12. No Guarantee of Appliance Longevity

While we strive to provide effective repairs, we cannot guarantee:

Future appliance performance
Remaining appliance lifespan
Prevention of future failures
Availability of replacement parts

Older appliances may experience additional component failures unrelated to completed repairs.

13. Service Refusal

We reserve the right to refuse or discontinue service for any lawful reason, including but not limited to:

Unsafe working conditions
Threatening behavior
Unsanitary environments
Inaccessible appliances
Non-payment history
Requests outside our scope of work

14. Website Use

Users agree to use our website lawfully and responsibly.

You may not:

Attempt to gain unauthorized access to our systems
Introduce malicious software
Copy website content without permission
Interfere with website operation
Use the website for fraudulent activities

We reserve the right to restrict access to users who violate these Terms.

15. Intellectual Property

All content on this website, including but not limited to:

Text
Logos
Graphics
Images
Design elements
Service descriptions
Website layout

is the property of ProCare Appliance LLC or its licensors and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or modification is prohibited.

16. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

We do not control, endorse, or assume responsibility for:

Third-party content
Privacy practices
Products or services offered by external websites

Accessing third-party websites is done at your own risk.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

18. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications related to:

Appointment confirmations
Service reminders
Scheduling updates
Repair status updates
Customer service communications

Message and data rates may apply based on your mobile carrier plan.

You may opt out of marketing communications at any time.

19. Force Majeure

We shall not be held responsible for delays or failure to perform services due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Utility outages
Government actions
Labor shortages
Supply chain disruptions
Transportation interruptions

20. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

21. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the state in which ProCare Appliance LLC operates, without regard to conflict of law principles.

22. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact us.

ProCare Appliance LLC

Phone: (832) 942-8181
Email: info@procareappliance.com
Website: www.procareappliance.com